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Yes, top notch customer service, Great experience. Same critique as most reviews, the order took about 2 weeks to ship out, once shipped, it was fast, and end product was outstanding in every way. Discreet, Packaging, quality, everything was high quality. The team that designed and built my doll were all artists. She is beautiful, I appreciate the lightness a great deal. I would highly recommend this doll. Also great thanks to the excellent customer service!